QUALITY & ECO-RESPONSIBLE COMMITMENT CHARTER

Our environmental commitments and qualities

Quality and Eco-Responsible Commitment Charter

Camping des Bords de l’Aure – Bayeux

Located in the heart of the city of Bayeux, in immediate proximity to the River Aure, Camping des Bords de l’Aure conducts its activities within a comprehensive continuous improvement approach, combining quality hospitality, environmental responsibility, and the promotion of the local area.

Aware of the ecological and cultural richness of its surroundings, the establishment is committed to implementing concrete and measurable actions aimed at reducing its environmental impact, ensuring a high level of service, and actively contributing to local vitality.

1. Environmental Commitment

1.1 Protection of Biodiversity

The establishment ensures the preservation of the banks of the Aure River and the protection of local wildlife and flora.
Green space management is carried out without the use of pesticides or chemical plant protection products, in accordance with sustainable and responsible maintenance principles.

1.2 Responsible Water Resource Management

The campsite implements measures to reduce drinking water consumption:

• Installation of water-saving devices at water points and sanitary facilities;
• Raising guests’ awareness of eco-friendly practices;
• Regular monitoring and maintenance of networks to prevent leaks;
• Installation of a rainwater harvesting system for watering green spaces, thereby reducing the use of potable water.

1.3 Energy Consumption Control

As part of its energy performance strategy, the establishment:

• Is equipped with low-energy LED lighting;
• Implements automatic shutdown of communal lighting during nighttime hours;
• Studies and plans the gradual integration of renewable energy solutions.

1.4 Waste Reduction and Management

The campsite applies an active waste reduction and recycling policy:

• Provision of a clearly identified sorting area at the entrance of the site;
• Installation of several composting points for green waste and bio-waste;
• Preference for paperless administrative procedures: invoices and payment receipts printed only upon customer request.

 

2. Quality and Hospitality Commitment

2.1 Service Quality and Customer Relations

Camping des Bords de l’Aure is committed to providing professional and personalized service:

• Prompt and appropriate responses to all information requests;
• Services tailored to expressed needs, or guidance toward suitable alternatives when necessary;
• Systematic reservation confirmation;
• Presence of at least one staff member proficient in a foreign language;
• Provision of up-to-date and reliable communication materials;
• Service organization designed to minimize waiting times.

2.2 Cleanliness, Comfort, and Maintenance

The establishment ensures a high standard of hygiene and comfort:

• Regular cleaning of sanitary facilities using eco-labeled products;
• Rigorous maintenance of pitches and equipment;
• Rapid intervention in the event of malfunction;
• Presence of an on-site caretaker available 24/7 during the opening period.

2.3 Safety of Persons and Property

The campsite strictly complies with applicable regulations:

• Compliance with safety standards for establishments open to the public;
• Clear and visible signage;
• Regular inspection of installations and infrastructure.

 

3. Territorial Commitment and Promotion of the Local Area

3.1 Promotion of Cultural and Historical Heritage

The campsite actively contributes to the promotion of local heritage by informing visitors about Bayeux’s emblematic sites, including:

• Bayeux Cathedral
• Bayeux War Cemetery
• The municipal museums;
• Bayeux Tapestry
• D-Day Landing Beaches and the history of the Second World War in Normandy.

3.2 Support for the Local Economy

The establishment promotes short supply chains and the local economy:

• Partnerships with local producers and retailers (sale of local cider at reception);
• Partnerships with the association "les Compagnons" which supports 130 adults with disabilities. Every year, the association cleans the campsite’s laundry;
• Provision of information regarding markets and regional Norman products.

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